Privacy policy

Who we are

BatchBoost Ltd ("we") provides Cranned. For the CRM data your workspace stores, you are the controller and we act as your processor. For account and billing details, we are the controller.

What we collect

• Account details: email address, name and sign-in data.
• Workspace data: the records, actions, notes and configuration your team adds.
• Usage data: pages viewed and features used, to improve Cranned. Where enabled, this is shared with Mixpanel (processed in the EU) and Google Analytics.
• Advertising measurement data: ChatGPT ad visits, page views and signup conversions. Where enabled, this is shared with OpenAI to measure our advertising and may also support ad optimisation.

Cookies and your choices

Necessary storage keeps Cranned secure and remembers your privacy choice. In the UK, EEA and Switzerland, analytics and advertising measurement remain off until you accept them. If we cannot resolve your region, we use the same protective default. Elsewhere, optional measurement may start without a banner where permitted, while any opt-out you make is still honoured.

You can accept, reject or choose each optional purpose separately. Open Cookie settings below, or Account → Cookie preferences once signed in, to change or withdraw your choice at any time. Changes apply immediately and are shared with other open Cranned tabs. We keep a browser record of the visitor reference, decision time, notice version and choices shown so we can evidence that decision; withdrawing does not erase the earlier acceptance record from your browser history.

We do not include customer names, email addresses or CRM record details in ordinary advertising events. Hashing personal data would not make it anonymous, and we do not send customer matching identifiers without separate explicit advertising permission covering that use.

AI assistants

Cranned does not run its own AI. When you connect your own AI app or provider key, your requests go to that provider under your own agreement with them. We store provider keys encrypted and never show them again.

How long we keep it

Workspace data is kept while your workspace exists. When the owner deletes the workspace, its data is removed straight away from the live system. Backups roll off within 30 days.

Your rights

Under UK GDPR you can ask to access, correct, export or delete your data. Workspace owners can export and delete everything from the Account page. For anything else, contact us.

Contact

Email privacy@batchboost.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).