Terms of service

About these terms

Cranned is a business CRM provided and hosted by BatchBoost Ltd. These terms form the agreement between BatchBoost Ltd and the person or organisation that creates or uses a Cranned workspace. By creating a workspace, accepting an invitation or using Cranned, you agree to them. You confirm that you are acting for business purposes and have authority to bind the organisation you represent.

The service

Cranned lets teams configure and operate a CRM using their own third-party AI assistant and connected services. We may improve, change or discontinue parts of the service. We aim to keep Cranned available and secure, but do not promise uninterrupted, error-free or permanently available service, or any particular uptime unless we agree it separately in writing. Planned maintenance, urgent security work and events outside our reasonable control may affect availability.

Accounts, workspaces and seats

Each workspace has an owner who controls access, seats, billing and settings. The owner is responsible for invited users, permissions and all activity carried out through the workspace. Account details must be accurate and kept up to date.

Each seat is for one named person and must not be shared, transferred informally or used as a shared team login. A seat may be signed in on up to 2 devices at a time; signing in on another device signs out the oldest. AI connections made with a seat belong to that person. We may pause or restrict a seat where we reasonably suspect sharing, misuse or a security risk.

You must keep passwords, sign-in links, API keys, connection details and devices secure, and tell us promptly if you suspect unauthorised access. You are responsible for activity carried out using your accounts and credentials unless caused by our failure to use reasonable care.

Trials, subscriptions and renewals

A trial requires a valid payment method. Unless you cancel before the trial ends, the selected paid subscription starts automatically and the payment method is charged. Subscriptions renew automatically for successive monthly or annual periods until cancelled. Prices exclude VAT and other applicable taxes unless stated otherwise.

The workspace owner can manage payment details, invoices and cancellation through the Billing page and Stripe portal. Cancellation takes effect at the end of the current paid period. Removing a seat or changing to a lower-priced option takes effect as shown at the time of the change and does not create a refund or credit for the unused period. We may change future prices by giving reasonable notice before a renewal.

No refunds

All fees and charges are non-refundable and non-creditable once paid, including for unused subscription time, unused seats, seat reductions, account inactivity, early cancellation or a decision to stop using Cranned. Cancelling prevents the next renewal; it does not reverse a payment already made. We do not give partial or pro-rata refunds. This does not affect any refund or other remedy that the law does not allow us to exclude.

Missed payments

If a payment fails, the owner is notified and the workspace normally keeps full access for a 7-day grace period. If the amount remains unpaid when that period ends, the workspace becomes read-only until payment succeeds. A cancelled subscription, or a trial ending without a valid payment method, may be restricted immediately. We may continue to retry payment and recover amounts properly due. Data is not deleted merely because a payment was missed.

Your AI and other third-party services

Any AI assistant, model, integration or external service you connect is supplied by a third party under its own terms, privacy policy, availability and charges. Cranned does not provide or control the AI model. You decide what information to send to it and must have the right to do so.

AI output may be inaccurate, incomplete, unsuitable or harmful. You must review it before relying on it or allowing it to affect customers, records or decisions. To the fullest extent permitted by law, we are not responsible for AI output, instructions you give an AI, actions it takes with your permission, third-party service failures, or losses caused by relying on their output or availability.

Your data and responsibilities

You keep ownership of the information, files and other content added to your workspace. You give us the limited rights needed to host, copy, process, back up and transmit that content to provide, secure and support Cranned. Our handling of personal data is described in the Privacy policy.

You are responsible for the legality, accuracy, quality and backup of your data; for giving required notices and obtaining permissions; and for choosing appropriate fields, rules, access rights, integrations and AI instructions. You must not upload or process data unless you have a lawful right to do so.

Confidentiality

Each side must take reasonable care of the other's confidential information and use it only to perform this agreement. This does not cover information that is public through no breach, already lawfully known, independently developed or lawfully received from another source. Information may be disclosed where required by law or to professional advisers and suppliers who are bound to protect it.

Our intellectual property

BatchBoost Ltd and its licensors own Cranned, including its software, design, branding, documentation and service improvements. Your subscription gives authorised users a limited, non-exclusive, non-transferable right to use Cranned during the subscription. It does not transfer ownership. You must not copy, resell, reverse engineer, bypass security or usage controls, or use Cranned to create a competing service except where the law expressly permits it.

If you give us feedback, you allow us to use it without restriction or payment, but we will not identify you publicly without permission.

Acceptable use

You must not use Cranned to break the law, infringe rights, send spam, distribute malware, harass people, mislead recipients, scrape or access data without permission, test or bypass security, interfere with the service, exceed reasonable usage limits, or try to access another workspace. You must not use automated or AI-driven actions without appropriate human oversight where they could materially affect a person.

We may investigate suspected misuse and suspend or restrict access where reasonably necessary to protect Cranned, its users or others, comply with law, prevent harm or address a serious breach. Where practical, we will explain the reason and give you an opportunity to remedy it.

Ending the agreement

You may cancel through the Billing page. We may end or suspend the agreement if you materially breach these terms and do not fix the breach within a reasonable period after notice, if payment remains overdue, if continued service would create a legal or security risk, or if we discontinue Cranned. We may also end a subscription for convenience by giving reasonable notice and, if we do, will refund any prepaid fees covering the period after access ends.

Workspace owners can export data while they have access and may delete the workspace from the Account page. After termination or deletion, we may remove workspace data following a reasonable retention period, subject to backups, legal obligations and the Privacy policy. You should export anything you need before deleting or losing access.

Disclaimers

Cranned is a general business tool, not legal, financial, tax, compliance or professional advice. You are responsible for deciding whether it suits your needs and for checking its configuration and results. Except for promises expressly made in these terms, Cranned is provided on an “as available” basis and all implied warranties, conditions and terms are excluded to the fullest extent permitted by law.

Our responsibility

To the fullest extent permitted by law, BatchBoost Ltd is not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill, anticipated savings or data, whether direct or indirect. We are not responsible for losses caused by your configuration, instructions, users, data, AI provider, integrations, internet connection, unauthorised credential use, or events outside our reasonable control.

Our total liability arising from Cranned or these terms is limited to the fees you paid to us for the affected workspace during the 12 months before the event giving rise to the claim. If you paid no fees, our total liability is limited to £100.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, or anything else that cannot lawfully be excluded or limited.

Your responsibility to us

You will reimburse BatchBoost Ltd for reasonable losses, liabilities and costs arising from a third-party claim caused by your unlawful data, infringement of another person's rights, misuse of Cranned, or material breach of these terms, except to the extent the claim was caused by our own breach or negligence.

Changes to these terms

We may update these terms to reflect service, legal, security or commercial changes. We will show the new version and date and, for material changes, ask signed-in users to agree again. If you do not agree, you must stop using Cranned and cancel before the next renewal. Continuing after accepting the updated terms means the new version applies.

Notices and general terms

We may send service and legal notices to the email address associated with the workspace. You can contact us through the Contact page. Neither side may transfer this agreement without the other's consent, except that we may transfer it as part of a merger, reorganisation or sale of our business or assets. If any provision is unenforceable, the rest remains effective. A delay in enforcing a right does not waive it. These terms, the Privacy policy and any written order form are the entire agreement about Cranned.

Governing law

These terms and any non-contractual disputes are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.